Empowering Small & Medium Businesses to Thrive

Operations Consulting is NOT an Exclusive Privilege for Large Enterprises

Hi, I’m Shuman. Through my work with businesses of all sizes, I have identified a significant gap: many small to medium-sized business owners and entrepreneurs struggle to set up and optimize their operations effectively. Often, they lack the experience and resources to seek help from large consultancies.

My mission is to bridge this gap and empower small to medium-sized businesses to thrive. These businesses are the backbone of our economy, and I am dedicated to helping you build successful operations. Together, we can create a more prosperous environment for everyone.

HOW DOES OPERATIONS CONSULTING WORK?

Identify Problems

Are you good enough now? Which area should you be improving at this very moment?

I uncover your current situation, including but not limited to customer dissatisfactions, internal frustrations, demand analysis, and delivery capability analysis.

This will give you a clear understanding on where you are standing and what your next step should be.

Implement Solution

No clarity on how work, especially customer-recognizable items, flows through your system?

I map the process out of people’s heads, identify sources of delay, and provide suggestions on improvements to balance demand and capability.

This will give you new clarity on how customer requests proceed from inception to completion.

Track Progress

What is your current delivery capability? How much have you improved? What improvement targets should you set?

I give you the strategy, toolkits, and skills to identify metrics such as key performance indicators, improvement drivers, and health indicators to monitor your system.

This will provide you with signals to preemptively and proactively handle risks.